We monitor, analyze and evaluate developments in social security and care. The general policy trend is an increasing personal responsibility of citizens in these matters. These changes have a profound impact on people’s lives. The question is how citizens and public authorities anticipate and respond to these changes, and which regulations and tools can best be used to help people fulfill this responsibility.
We study how citizens in a variety of roles (as consumers, benefit recipients, patients, employees) perceive the changes and how the changes affect their behavior. To do so we conduct online questionnaire research in our representative panels. We also study specific target groups, through questionnaire research as well as by linking administrative databases, and also through in-depth interviews. Aside from studying the effects on citizens, our expertise is also sought to investigate the effects on the implementation and on the professionals concerned. This can concern for example insurers, the Employee Insurance Agency (UWV), municipalities and care institutions.
Our substantive expertise is in the field of private and public insurances, employee insurances, municipal welfare schemes (the former WWB, Wajong and Wsw) and patients’ research. Our customers in the field of social security and care include the Ministry of Social Affairs and Employment, the UWV, Profiles (TiU) and the Netherlands Institute for Social Research (SCP).